It is VERY important that you understand our fair, yet specific rules about our AUTOSHIP program.
There are two ways you may purchase Royal Velvet.
The first is simply purchasing the product as you need it, in the quantities that you want. You may do this by clicking here or going to the Antler Velvet Products menu link at the top of the page.
The second way is through our Autoship Program. This special program has several very important rules and regulations that you MUST adhere to in order to take advantage of it. Violation of the rules may result in costly penalties or suspension from the Autoship Program.
There are four sections to our AUTOSHIP program: The PURPOSE of AUTOSHIP, the BENEFITS of AUTOSHIP, the RULES of AUTOSHIP, and how AUTOSHIP WORKS.
First, the PURPOSE of AUTOSHIP.
* To provide a simple and easy way for our customers who love Royal Velvet and who do not wish to ever be without it, the opportunity to receive all the health benefits Royal Velvet offers, along with special benefits we give to our most faithful customers.
Here are the BENEFITS of being on AUTOSHIP:
* The lowest price, only $49 per bottle for two or more bottles (maximum 25 bottles per monthly order)! That is $31 off the retail price of $79.95. For those who only want one bottle per month on their AUTOSHIP program, the cost is only $59 for the one bottle.
* FREE shipping and handling. Save $8 per order.
* Priority fulfillment. When we reach APEX (when all the Royal Velve that we can possibly manufacture per month is sold), those on Autoship will be first in line to receive product. Everyone else will be on a waiting list to have their order fulfilled.
* Never run out of product. Have confidence that your monthly supply will arrive around the same date every month. No need to call or go online to place an order for that month’s supply of Royal Velvet.
* Special benefits. All AUTOSHIP customers may periodically receive special offers, free product, and other benefits not given to our “regular” customers.
* Priority shipping. All AUTOSHIP orders are processed and shipped before “regular” orders. Should we ever “run low” on product for any reason, AUTOSHIP customers will receive their orders while regular orders are placed on backorder.
Here are the RULES for being on AUTOSHIP:
* You MUST abide by all the rules of AUTOSHIP in order to be on AUTOSHIP and receive its benefits.
* We reserve the right to permanently remove anyone from our AUTOSHIP program for any violation or any reason. Once you have been removed from the AUTOSHIP program BY US, you are NEVER allowed back on the AUTOSHIP program.
* You may cancel your AUTOSHIP at any time. You MUST cancel your AUTOSHIP at least 3 days before the AUTOSHIP date in order for you to be assured that your credit card will not be billed for that month’s AUTOSHIP. (See below How AUTOSHIP WORKS for more details.)
* After YOU have canceled your AUTOSHIP, you MUST pay a $25 re-instate fee should you ever want to go back on AUTOSHIP, no matter how many days or months later it is.
* You are responsible for your credit card information. The biggest unnecessary expense we incur is trying to collect money from AUTOSHIP customers whose credit cards have been declined. Therefore, if you want the BENEFITS of AUTOSHIP, you MUST properly manage your credit card.
You are allowed one credit card decline within any 12 month period, no matter what the reason. We call this our “mercy rule”. Credit cards are declined for many reasons. An expired expiration date. The bank closes the account due to fraud. Not paying your credit card bill on time. Not having enough line of credit. Or for ANY other reason, including your bank’s fault.
Should you have additional credit card declines within a 12 month period, there will be a $25 “bad credit card” fee assessed. This is similar to writing a bad check and incurring a bad check fee. In order to not have to raise prices on Royal Velvet to all of our clients due to the substantial amount of time, money, and effort we spend trying to collect on credit card declines, we only make the people who cause this financial loss pay for their inability to manage their credit card properly.
To make changes to your credit card, you simply may do so by clicking on the “Manage Your Account” button at the top of any page. It will direct you how to change your expiration date, your credit card number (should you want to switch credit cards), your shipping OR billing address, phone number, or even CANCEL your AUTOSHIP order.
Even if you cancel your AUTOSHIP after you have had a credit card decline, you still MUST pay the $25 “bad credit card fee”. When you order any product from us you agree to the terms and conditions. Online, you agree to the terms and conditions when you click on the drop-down box. When you place an order over the phone, you are read the terms and conditions and your agreement to them is recorded. Therefore, you are liable for the $25 credit card decline fee.
* Only ONE AUTOSHIP is allowed per address. Husbands and wives may NOT use the same address and have two different AUTOSHIPs.
* There are NO refunds of ANY kind on AUTOSHIP. Since we highly recommend that no one goes on our AUTOSHIP program until AFTER they have taken the product for a month or so, there is no reason anyone should want to return any unused product.
* ANYONE who issues a chargeback to our company is liable for up to $500 in attorney’s fees, court costs, and administration fees. We do NOT permit ANYONE to steal from us or abuse us by using the credit card company’s chargeback procedures.
We have had people who issue chargebacks simply because they do not recognize the charge on their credit card. A chargeback is the most damaging and malicious thing any customer can do to destroy a business. It is like yelling fire in a crowded theatre or wrongfully accusing an innocent person of rape. Nothing a customer can do is more evil than wrongfully issuing a chargeback.
If you have ANY problems with our company, we are more than happy to resolve them in a professional and civilized manner. If you choose to violate our stated policies, then you must suffer the consequences of breaking the rules. We do not sell any product to any persons without them first agreeing to our policies and rules. Therefore, there are virtually no reasons what-so-ever for any customer to issue a chargeback with their credit card issuing bank.
We are a fair, moral, and ethical company.
If you do not agree with our chargeback policy, do NOT order any products from our company. We only want fair, moral, and ethical people as customers.
Here is how AUTOSHIP WORKS:
INITIAL AUTOSHIP ORDER
In order to have a monthly Autoship order with AUTOSHIP benefits, you MUST order through our Autoship section, and NOT the individual discounted price section, which we call Regular Orders.
Your initial Autoship order (the VERY FIRST TIME you pay for an AUTOSHIP order) will be shipped within one business day (Monday through Friday) from the day you placed your first order, either on our website or by calling in through our call center. It will be sent via the United States Postal Service, using Priority Mail. This is a 2-3 day air service to the continental United States.
(For information on all foreign orders, including Canada, see below: FOREIGN ORDERS.)
Example: Today is Friday, June 11th. If your order is placed BEFORE noon, there is a chance your order will ship today and you will receive it the following Monday or Tuesday, June 14th or 15th.
Example: Today is Tuesday, June 8th. Your order will ship either today or tomorrow, June 9th, depending upon what time you actually placed your initial order with our company. You will most likely receive your order towards the end of the week.
FUTURE AUTOSHIP ORDERS
Your next month’s, and subsequent, Autoship orders will ship within a 10 day period from the day you originally placed your 1st Autoship order. This is explained in our examples below, using every possible scenario that could happen. NOTE: Once the AUTOSHIP date is chosen, your credit card will always be charged on that date. As an example, if your AUTOSHIP date is the 4th, then your credit card will always be charged on the 4th of each month.
Here are three examples:
Today is June 15th. Your first order will ship today or the first following business day (Monday through Friday). Your 2nd Autoship order will ship between the 10th and 20th of each month, starting in July. Why the 10th through the 20th? This is five days before or after your initial AUTOSHIP date. NOTE: The 10th through the 20th is a ten day “window” around the 15th, your initial order date. Whatever the day the computer chooses as your AUTOSHIP date, that will be the day your credit card will be charged every month. For example, if your second AUTOSHIP order is charged on the 17th of July, then the 17th of the month is your permanent AUTOSHIP date.
Today is June 2nd. Your first order will ship today or the first following business day (Monday through Friday). Your 2nd and subsequent Autoship orders will ship between the 1st and 10th of each month, starting in July. Your credit card will be charged within one business day of the date your order is shipped. NOTE: The 1st through the 10th is a ten day “window” around the 2nd, your initial order date. Whatever the day the computer chooses as your AUTOSHIP date, that will be the day your credit card will be charged every month. For example, if your second AUTOSHIP order is charged on the 6th of July, then the 6th of the month is your permanent AUTOSHIP date.
Today is June 30th. Your first order will ship today or the first following business day (Monday through Friday). Your 2nd and subsequent Autoship orders will ship between the 20th and 30th of each month, starting in July. Your credit card will be charged within one business day of the date your order is shipped. NOTE: The 20th through the 30th is a ten day “window” around the 30th, your initial order date. Whatever the day the computer chooses as your AUTOSHIP date, that will be the day your credit card will be charged every month. For example, if your second AUTOSHIP order is charged on the 27th of July, then the 27th of the month is your permanent AUTOSHIP date.
Usually, all of your Autoship orders will come around the same time each month. For example: If you receive your second Autoship on the 15th of the month, most likely within a couple days of that date all your future Autoship orders will arrive.
CANCELLING YOUR AUTOSHIP
You may cancel at anytime. You MUST call or email our company in order to cancel your Autoship OR you may cancel your AUTOSHIP by going to the Manage Your Account webpage. You MUST contact us THREE days BEFORE your AUTOSHIP date in order to have it canceled in time for that month. If you call, email, or cancel through “Your Account” AFTER your credit card has been charged – but BEFORE your order has been sent, your AUTOSHIP will be still be shipped. All future AUTOSHIPs will be cancelled. As long as you contact us at least three days BEFORE your credit card is charged, we can cancel that month’s AUTOSHIP order.
Why three days? If your AUTOSHIP falls on a Monday, the only we way can cancel it in time is for you to contact us BEFORE 5pm Central on FRIDAY, three days before Monday. AUTOSHIPs are done by computers with encrypted information. Your credit card is charged around 1am on the date of your AUTOSHIP. Therefore, you can see WHY we need you to contact us AT LEAST 3 days before your AUTOSHIP in order to cancel in time.
You may call us to cancel. Your AUTOSHIP is ONLY canceled once you have spoken to a real person OR have received an email from us stating your AUTOSHIP has been cancelled. You may leave a message on our message center, but your AUTOSHIP is NOT canceled until a person from our company either calls you back or sends you an email stating we have canceled your AUTOSHIP.
When you cancel your AUTOSHIP through “Your Account”, you are responsible to make sure you actually did cancel your AUTOSHIP.
Our office hours are from 8am to 5pm CENTRAL time, Monday through Friday. We are closed on most major holidays.
You may email us 24/7 at the following address:
ONCE YOU CANCEL YOUR AUTOSHIP PROGRAM, YOU CANNOT GO BACK ON AUTOSHIP WITHOUT PAYING THE $25 REINSTATE FEE. NO EXCEPTIONS. However, you may purchase Royal Velvet individually – either on our website or through our order department – for the regular price that all non-Autoship clients are charged.
CREDIT CARD DECLINES
As stated earlier, the largest unnecessary expense we incur is trying to collect money from AUTOSHIP customers whose credit cards have been declined. Therefore, if you want the BENEFITS of AUTOSHIP, you MUST properly manage your credit card.
You are allowed only one credit card decline within any 12 month period, no matter what the reason. We call this our “mercy rule”. Instead of penalizing you on the very first credit card decline, we permit you to have one violation free from penalty.
Credit cards are declined for many reasons. An expired expiration date. The bank closes the account due to fraud. Not paying your credit card bill on time. Not having enough line of credit. Or for ANY other reason, including your bank’s fault.
Should you have more than one credit card decline within a 12 month period, there will be a $25 “bad credit card” fee assessed. This is similar to writing a bad check and incurring a bad check fee. In order for us to not have to raise prices to all of our clients due to the substantial amount of time, money, and effort we spend trying to collect on credit card declines, we only make the people who cause this financial loss pay for their inability to manage their credit card properly.
To make changes to your credit card, you simply may do so by clicking on the “Manage Your Account” button at the top of any page.
Even if you cancel your AUTOSHIP after you have had a credit card decline, you still MUST pay the $25 “bad credit card fee”. When you order any product from us you agree to the terms and conditions. Online, you agree to the terms and conditions when you click on the drop-down box. When you place an order over the phone, you are read the terms and conditions and your verbal agreement to them is recorded. Therefore, you are liable for the $25 credit card decline fee.
To avoid having this fee, should you be one of those that have a difficult time managing your credit card, we recommend that you place all of your orders on-line through the “Regular Order” section. Should your credit card be declined, the order will not go through, and there is NO $25 fee.
As of this writing, 90% of our customers on AUTOSHIP (thousands and thousands of people) have no problem with credit card declines. Every time (once every few years) that they receive a new expiration date, they contact us with the new date (emails are fine) or better yet, do it themselves on the “Manage Your Account” page.
We send you an email the month before your credit card on file will expire. We also send you a NOTE in your AUTOSHIP package the month BEFORE your credit card will expire and be declined. Therefore, we make TWO attempts to inform you, one month BEFORE your credit card will decline due to an expired expiration date.
RESERVING THE RIGHT TO REFUSE SERVICE
We retain the right to refuse service to anyone we deem as an unacceptable customer. We do not discriminate based upon race, color, sex, religion, creed, gender, sexual orientation, or national origin. We are considered a kind, compassionate, moral, and ethical business interested in serving others.
However, we will and do refuse service to the following people:
*Anyone using another person's credit card without permission or not properly identifying the card holder when placing an order.
*Anyone who does not give truthful information on the shopping cart or when placing an order with our call center.
*Anyone who does not provide us with a legitimate phone number and email address. NOTE: We refuse scores of orders for this reason. Please be advised.
*Anyone who tries to go on Autoship after they have canceled or had their Autoship order permanently canceled. This includes using fictitious names, different mailing address from the same person, etc.
*Anyone who tries to avoid the $25 reinstate fee or the $25 “bad credit card” fee.
*Anyone who is rude, offensive, or argumentative with any staff member of our company. Foul language is NOT permitted in email exchanges or in phone conversations. Hanging up on a staff member is considered rude.
*Anyone who calls us an inordinate amount of times for frivolous reasons.
PURCHASING ADDITIONAL ROYAL VELVET
If you are on an Autoship Program for Royal Velvet and want to purchase additional bottles of Royal Velvet, you have two choices. You may place an order for individual bottles, either on-line or through our order department, paying the regular discounted price for individual bottles.
We do have what we call a “fill-in order”, for those needing extra product to “tide themselves over” until their next AUTOSHIP order is received. Please call our order department for a fill-in order. The price you pay is dependent upon your status with our company. (See below under “Status”)
REFUND AND RETURN POLICY
Our return policy is standard for the industry.
Return any product, unused, undamaged, sealed, in original packaging WITHIN 30 days of the ORIGINAL purchase, and we will refund your money for the product you purchased. In order for you to do this, we need you to CALL our customer service department to receive a RAN (Return Authorization Number). You may call from 8am to 5pm Monday through Friday, Central time. 512-263-2420. Without a RAN, we do NOT issue refunds. Why?
This is necessary, due to many factors. There are legal rules we have to follow, both federal and state, in relationship to commerce. Then there is the fact that so many people do not read or want to comply with our Refund and Return policy. This avoids customers attempting to send back product that is either not refundable or to help them understand the details in which to receive the refund (such as a refund on the credit card charged, which information we need for the refund).
NOTE: The return policy is valid for your very FIRST (called ORIGINAL) order only. If you want to return any product for a refund that is from a second, third, fourth… order, note, there are NO refunds. You have the ability to cancel your AUTOSHIP anytime you want. Please do not purchase Royal Velvet if you really do not want it.
We offer a very restricted refund policy.
We offer no refunds on products used.
The restricted refund policy is due to:
1) The fact that we are very close to APEX (selling all the Royal Velvet that we can possibly make). When thousands or tens of thousand of people are on a waiting list desperately trying to purchase Royal Velvet, we need not offer a refund policy to skeptics when true believers are waiting to get the chance to receive the benefits from Royal Velvet. 2) We have no problem selling Royal Velvet. 3) Royal Velvet does “work” for everyone. Even though people’s expectations are varied, everyone benefits from taking Royal Velvet. 4) We want to do everything possible to hinder scam artists, thieves, and any of our jealous and unethical competition trying to harm our company. 5) We are realistically looking for the best customers in the world, who realize that having the chance to purchase Royal Velvet is their single greatest opportunity for a high quality and long life. Habitual complainers, uneducated skeptics, mean-spirited and difficult people are not who we want as clients.
NOTE: The vast majority of our clients love us, continually thank us, appreciate us, our products, our service, and our business conduct. Our desire is to the best company in the world in every way possible.
We are a company that believes in and promotes the TRUTH. We have held to this “policy” for over 30 years. We believe that the truth is honorable, liberating, and desirable. Therefore, unlike many of the companies in our industry, we do not use deceptive advertising, gimmicks, or questionable business practices to “entice” customers.
Neither do we believe that “the customer is always right”. This is a lie. There are people who are mean-spirited, dishonest, and have a “criminal mindset”. Every business owner has met a few. Why should the vast majority of our customers (the “good guys”) suffer because of a few bad apples? Why should we have to raise prices on everyone to cover the dishonesty of a few deceptive customers?
Our answer is we won’t allow the “bad customers” to dictate how we run our business. Therefore, we welcome you, a moral and ethical person, to join us in living a long, healthy, and prosperous life by doing business with us. We LOVE to do business with the “good guys”. We, however, do everything possible, to shun the “bad guys”. We hope you agree.
We have an in-house customer rating system in place to help us be the best business possible and also be a blessing to our best customers. Granted, it is also in place to “weed-out” the “bad” customers who are harming our company, abusing the rules, or creating havoc.
Let us explain.
First, please understand that our rating system is in-house. We do not share with you or anyone what your rating or “STATUS” is. PLEASE do not ask us anything about our Customer Status Program. All the information we are willing to give is right here.
Customers who do certain things receive a higher rating or STATUS with our company. They are:
Anyone on AUTOSHIP. Anyone who sends us a detailed testimony of the benefits they, or their pet, received from taking Royal Velvet. Anyone who does not have credit card declines on AUTOSHIP. Anyone who refers other customers to us. Anyone who consistently orders our other products. Anyone who “likes” us on Facebook or other social media. Anyone who purchases a water ionizer through our company.
What “benefits” MIGHT a person receive with a high level STATUS?
*Free product. Royal Velvet or our other products are periodically given to our best customers, free of charge. NOTE: We do not give out free pens, key chains, t-shirts or other unwanted trinkets. When we give a free gift to our best clients, it is a valuable product.
*Saying “Yes” to your special requests that we otherwise would NOT do for customers that do not have your high rated status.
*Receiving special offers not given to other customers.
What are the things a customer does to lower their STATUS?
Anyone with credit card declines on AUTOSHIP. Anyone who repeatedly calls us asking questions that are answered on our website. Anyone who is rude to any of our staff. Anyone who violates the rules of our company. Anyone who is argumentative without cause.
What happens to a customer with a low STATUS?
Usually nothing. Should multiple problems continue, we have in the past, excluded that customer from being on AUTOSHIP, requiring them to order Royal Velvet through the “Regular” order process.