You can return any product, unused, undamaged, sealed, in original packaging WITHIN 30 days of the ORIGINAL purchase, and we will refund your money for the product you purchased. In order for you to do this, we need you to CALL our customer service department to receive a RAN (Return Authorization Number). You may call from 8am to 5pm Monday through Friday, Central time. 512-263-2420. Without a RAN, we do NOT issue refunds.
This is necessary, due to many factors. There are legal rules we have to follow, both federal and state, in relationship to commerce. Then there is the fact that so many people do not read or want to comply with our Refund and Return policy. This avoids customers attempting to send back product that is either not refundable or to help them understand the details in which to receive the refund (such as a refund on the credit card charged, which information we need for the refund.)
NOTE: The return policy is valid for your very FIRST (called ORIGINAL) order only. There are NO refunds on foreign orders. If you want to return any product for a refund that is from a second, third, fourth… order, note, there are NO refunds. You have the ability to cancel your AUTOSHIP anytime you want. Please do not purchase Royal Velvet if you really do not want it.