Contact Us

The only source in the world for Royal Velvet and Royal Velvet Pure.

The Healthy Protocol LLC Customer Service Hours:

Monday through Friday 8:00 am – 4:00 pm Central Standard Time

877-488-7423 Toll-free Order Line

512-263-2420 Customer Service

Note: You may call 24 hours a day, 7 days a week. We do have a voice messaging system that “answers” the phone during non-operating hours. Leave your name, your 10 digit phone number, a good time to return your call, and a brief message and we will be more than happy to return your call – as long as it is in the United States.

For additional Customer Service Support, please email us at:

Note: We usually respond to emails within 1 to 2 business days.

Mail & Returns

The Healthy Protocol, LLC

2121 Lohmans Crossing Rd Ste #504-405

Lakeway, TX 78734

Note: Please do NOT send us or return to us any product without first reading our refund and return policy.