Terms and Conditions
The information contained in this website is for general information purposes only. The information is provided by The Healthy Protocol, LLC and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
The statements and products shown on this website have not been evaluated by the US Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Those seeking treatment for a specific disease should consult a qualified and licensed health care professional prior to using our products.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
When you order any products from our company you are agreeing to the rules and conditions we have placed upon this website. Violation of any of the rules or conditions may result in the penalties that have also been placed upon this website. These include but are not limited to the rules of our AUTOSHIP program. These AUTOSHIP rules include, but are not limited to: 1) Your permanent removal from the AUTOSHIP program for any violations of the AUTOSHIP program, 2) You MUST cancel your AUTOSHIP at least 3 days prior to your AUTOSHIP date in order for that month’s AUTOSHIP to be canceled, 3) You MUST pay a $25 reinstate fee to go back on AUTOSHIP if you cancel your AUTOSHIP, 4) You MUST manage your credit card information to avoid penalties, 5) You are allowed one credit card decline within ANY 12 month period, no matter what the reason. ALL credit card declines starting with a second decline within ANY 12 month period will result in the $25 Credit Card Decline fee that MUST be paid., 6) There are no refunds of any kind on ALL AUTOSHIP orders, 7) You must communicate with us in the described manner as stated on this website, whether through email, phone, and mail.
You can return any product, unused, undamaged, sealed, in original packaging WITHIN 30 days of the ORIGINAL purchase, and we will refund your money for the product you purchased. In order for you to do this, we need you to CALL our customer service department to receive a RAN (Return Authorization Number). You may call from 8am to 5pm Monday through Friday, Central time. 512-263-2420. Without a RAN, we do NOT issue refunds.
This is necessary, due to many factors. There are legal rules we have to follow, both federal and state, in relationship to commerce. Then there is the fact that so many people do not read or want to comply with our Refund and Return policy. This avoids customers attempting to send back product that is either not refundable or to help them understand the details in which to receive the refund (such as a refund on the credit card charged, which information we need for the refund).
NOTE: The return policy is valid for your very FIRST (called ORIGINAL) order only. There are NO refunds on foreign orders. If you want to return any product for a refund that is from a second, third, fourth… order, there are NO refunds. You have the ability to cancel your AUTOSHIP anytime you want. Please do not purchase Royal Velvet if you really do not want it.
You agree to our policy that NO credit card chargebacks are allowed. Should you issue a credit card chargeback to our company, you are liable for up to $500 in attorney’s fees, court costs, and administration fees